Q: How long will it take to receive my order?

A: Once payment confirmation is received, orders are typically processed within 3 to 7 days, based on the size of the order.

Q: What happens if my package is lost, or items are damaged?

A: In the rare event of lost or damaged items during transit, please contact our Customer Service team. We will do our best to work towards a satisfactory solution.

Q: Do you offer special pricing for bundled items?

A: Yes. If you are looking to mix several pieces together, please contact us and provide details of the specific pieces you wish to mix and match. We will then be in contact with set pricing.

Q: How do I place an order for items that are not listed on the website?

A: All of the items you see on our website can be customized. If you do not see an item on our website, or wish to submit a custom order, please reach out to our support team at info@thecraftasylum.com and we will begin working with our design team to bring your creation to life.

Q: How long will it take to receive a custom order?

A: Every order is unique. While some orders may be ready within just a few days, other more complex, intricate, customized orders may take anywhere from 2 weeks or more.

Q: Can is use ApplePay to purchase items?

A: Unfortunately at this time, we do not accept ApplePay as a form of payment. We accept credit cards, debit cards, and PayPal.

Q: Can I cancel a custom order after the order is placed?

A: All custom orders require a 10% deposit, to be paid at the time of order in order for the design process to start taking place. The remaining balance is due upon completion of the custom order and before shipment. Unfortunately, the deposit is nonrefundable, as it covers the costs of materials.

Q: Can I order a seasonal item any time of the year?

A: If you are interested in a seasonal item, please contact us to verify availability. Some seasonal items may be more readily available compared to others.