Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return: To initiate a return, please contact our customer support team at info@thecraftasylum.com. Provide your order number and details about the item you wish to return.

Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 3 days.

Return Time frame: Returns must be initiated within 7 days of receiving the product. After initiating the return, you will receive instructions on how to proceed.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue and provide a replacement or refund as necessary.

Non-Returnable Items: Any items that were bought on clearance, flash sale, or final sale items are non-refundable.

Custom Orders: Certain items, such as custom orders are not eligible for return, but may be eligible for exchange. Please reach out to our customer support team. We are here to assist you throughout the returns process.